FAQs

The Arteon electric fire is a 3 sided glass fronted fire that can be customised out of the box to a 1, 2 or 3 sided fire. All other Pryzm fires have just the 1 side. The Arteon has 4 loose fuel bed dressings that can be arraigned to your liking and ultra-real logs.

With the Pryzm 7 day programmable remote control, you can efficiently set your fires on/off times every day of the week to ensure you are keeping warm and cosy at the times you need it, thus saving energy and money when you’re not.

Electric fires are extremely efficient and have the added benefit of instantly being able to turn on & off, so you can rest assured your only using the minimum electricity required. Our Pryzm fires have either a 1.5kW or 2kW heater and use minimal electricity to power the LED lights. For example: a 1.5kW heater on for 5 hours a day over 1 month would cost circa £48. All our electric fires have a flame effect only setting and the equivalent would cost just £0.64 over the month. (Based on 20.8p p/kWh).

All our product pages have downloadable copies of the instructions.

Spare parts can be ordered via our customer service team. Please email them here (Link)

Yes, you can. Minimum distances may be required. Please consult our installation instructions for further

We recommend you discuss installation with your local stockist who will be able to advise you on the best option depending on the product. Pryzm flat to wall electric fireplaces only require a socket and can be pushed up to a flat wall. Some inset electric fires may require additional building work. If in doubt, please contact your nearest stockist and/or electrician.

Generally as a rule of thumb, not much at all. This will depend on your current set up and any prep work that may be required. It’s best to speak with your nearest stockist who will best advice.

The fastest and most environmentally friendly way is via our brochure download page here (link) or we can post a copy out once you have filled in our brochure request form here (link). You can also get your hands on a brochure via our recommended stockists, where you can find your closest here. (link)

We have videos on our product pages (if available) or you can visit our Vimeo or You Tube accounts (Links). We do however recommend you visit your nearest stockist (link) as our fires are made to be viewed and really do look incredible close up.

We do not sell direct to the public, you will need to purchase from your chosen Pryzm stockist

Cleaning or polishing products are not recommended. Fingerprints or other marks on the front glass panel can be removed by a piece of soft, damp, lint free cloth with a good quality household glass cleaner. The front glass panel should always be completely dried with a clean, lint free cloth or paper towel.
CAUTION: Abrasive cleaners should not be used on the glass panel. Liquids should not be sprayed directly onto any surface of the unit.

All our electric fires come with a standard 1 year warranty and you do not need to register your product for this. We do however offer an extended 3 year warranty on certain products such as the Arteon. You can register this product via our online form here. (link)

You will need to discuss your return options with the stockist you purchased your Pryzm fire from.

Currently the myPRYZM app is designed to work with the Arteon engine, which also includes any complete electric fireplaces such as the Verdant & Evento.